Last updated: October 26, 2026
Agreement between: You and DusterBook (“Company”, “we”)
Service: DusterBook software at https://dusterbook.com
Contact: hello@dusterbook.com
By creating an account, clicking accept, or using DusterBook, you agree to these Terms. If you use the service on behalf of a business, you represent that you have authority to bind that business.
The service
DusterBook provides web software for cleaning and janitorial operators to manage customers, quotes, booking requests, jobs, and invoices. Features depend on your plan (Solo or Team) and what we have shipped—see marketing pages and in-app UI, not oral promises.
We may modify features, impose limits, or discontinue parts of the service with reasonable notice when practicable. Beta features may be labeled as such and change without notice.
Eligibility
You must be at least 18 and able to form a contract. The service is for business use. You may not use DusterBook for unlawful purposes, spam, harassment, or uploading malware.
Accounts and security
You are responsible for credentials and activity under your account. Notify us promptly of unauthorized access. Google OAuth and email/password are supported; keep recovery email current.
Workspace owners control billing and destructive actions. Role assignments (manager, cleaner) are your responsibility.
Operator content and public links
You control data you enter about your clients. You must have a lawful basis to process that data and to send quote, invoice, and booking links. Do not store special-category data unless you have compliance measures we do not provide.
Quote, invoice, and booking links are designed to be shareable with your client but hard for strangers to guess—treat them carefully when they expose personal data.
Acceptable use
You agree not to:
- Reverse engineer or scrape the service except as law allows
- Circumvent plan limits or security controls
- Use the platform to collect card data for end-customers expecting DusterBook processing (not supported)
- Resell the service without written permission
- Upload infringing, defamatory, or illegal material
We may suspend accounts that violate these Terms or pose risk to other tenants.
Subscriptions, trials, and billing
Paid plans are billed monthly through Polar (checkout and receipts). Prices are shown on pricing and at checkout. Taxes may apply at checkout and under local law.
New workspaces receive a 14-day trial unless stated otherwise. If you do not subscribe before trial ends, the workspace becomes read-only as described in billing—data remains, edits are blocked.
You authorize recurring charges until you cancel via the billing portal. Failure to pay may result in suspension or read-only mode.
Refunds and disputes
See billing & refunds. Card disputes are handled under network rules via Polar.
Customer payments feature
DusterBook does not currently process card payments on invoices you send to your clients. You must not represent to your clients that DusterBook is their payment processor. Planned future payment features will ship under separate terms if offered.
Intellectual property
We own DusterBook software, branding, and documentation. You receive a limited, non-exclusive, non-transferable license to use the service during an active subscription or trial.
You retain rights to your business data. You grant us a license to host, back up, and display your content solely to provide the service.
Feedback you send may be used without obligation.
Confidentiality and security
We implement reasonable administrative, technical, and organizational measures described on our security page. You are responsible for securing devices used to access the app.
Third-party services
Google OAuth, Polar, email providers, and hosting are third-party services subject to their terms. We are not liable for third-party outages.
Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW.
We do not guarantee uninterrupted operation, error-free quotes, or regulatory compliance for your local licensing—we are software, not legal advice.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUSTERBOOK’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR ONE HUNDRED US DOLLARS IF YOU PAID NOTHING.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL.
Some jurisdictions do not allow certain limits; in those cases our liability is limited to the fullest extent permitted.
Indemnity
You will defend and indemnify DusterBook against claims arising from your content, your clients, your violation of law, or misuse of public links—except to the extent caused by our gross negligence or willful misconduct.
Termination
You may stop using the service and cancel billing anytime. We may terminate or suspend for breach, risk, or prolonged inactivity after notice when reasonable.
Upon termination, access ends; export data before canceling if you need copies. Provisions that should survive (liability limits, indemnity, governing law) survive.
Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict rules, except where consumer law in your country requires otherwise.
Disputes will be resolved in the state or federal courts located in Delaware, unless mandatory arbitration or local consumer rules apply.
Changes to Terms
We may update these Terms. We will post the new date and, for material changes, provide notice via email or in-app banner when feasible. Continued use after effective date constitutes acceptance.
Entire agreement
These Terms, plus privacy, billing, and policies linked herein, are the entire agreement regarding DusterBook.
Contact
Questions: hello@dusterbook.com or contact.
Export and portability
Before canceling, use in-app export to download your data. After termination we may delete workspace data per retention schedules; do not rely on indefinite free storage after canceling a paid plan.
If you dispute a charge processed by Polar, follow Polar’s dispute flow; we can help clarify which workspace and plan the charge relates to once you email us from the account owner address.