This help center explains how to get value from DusterBook on day one and where to look when something blocks you. DusterBook is quoting, a public booking page, scheduling, and invoicing for small cleaning teams—not a marketplace, not QuickBooks, and not SMS reminders (those are not shipped yet).
For plan limits and trial rules, see pricing. For free calculators and templates, visit tools and the blog.
Getting started
Create an account with email and password or Google if sign-in with Google is enabled for your workspace. Complete onboarding: pick your timezone, choose a booking address for your business (your public booking page), and set default tax and invoice terms.
Add your first customer from the dashboard, then build a quote from your service line items. Send the shareable link; when the customer accepts, convert the quote into a scheduled job. If email delivery is turned on for your workspace, notifications send automatically; otherwise copy links manually until outbound email is set up.
New workspaces start a 14-day trial on the plan you selected (Solo or Team). Explore Team features only if you chose Team—seat limits and exports follow what you see on billing & trial.
Quotes
Quotes are line-item documents with tax, validity dates, and optional notes. Each quote gets a public accept link that does not require your customer to log in.
Solo plans cap how many quotes you can create per month; Team removes that cap. Export quote PDFs from the app when you need a file attachment. There is no automatic text-message nudge—email only when delivery is set up.
When a quote is accepted, create jobs from the quote flow so pricing stays tied to the approved scope. Editing an accepted quote may require issuing a revised quote depending on your process—keep one approved version per job for clean books.
Scheduling
The calendar shows jobs by day and week. Assign team members on the Team plan; cleaners see My jobs without the full customer list. There is no GPS route optimization—assign jobs manually to avoid double-booking.
Recurring jobs are available on Team only. Set the pattern when creating or editing a job series. Timezone settings affect how midnight boundaries display—set the workspace timezone during onboarding.
Mark jobs complete when work is done; that status feeds invoicing. We do not sync with Google Calendar or Airbnb calendars inside DusterBook.
Invoices
Generate invoices from completed jobs or standalone when appropriate. Customers receive a link to view and pay instructions, similar to quotes. PDF export is supported.
Customer card payments are not processed inside DusterBook today. Collect via check, cash, bank transfer, or an external pay link you control. The subscription you pay us for DusterBook is separate from how you collect from homeowners.
Track overdue invoices on the dashboard. Tax and terms inherit workspace defaults unless overridden per document.
Booking page
Your public booking page is branded with your business name. Share it on your website, email signature, or social profiles. Visitors request times; you confirm or adjust inside the app.
Team can upload a logo. A small DusterBook badge may appear unless your plan includes removing it. This is not a lead marketplace—traffic is yours.
If your preferred booking address is taken during onboarding, pick another. Changing it later may break links you already printed—treat it like a permanent web address.
Team roles
Owner — billing, workspace settings, full data access. Manager — schedule and documents without necessarily owning billing. Cleaner — assigned jobs only.
Team plan supports up to ten users. Invite from settings; users sign in with their own credentials. There is no per-cleaner GPS clock-in module.
Billing and trial
Solo is $14.99/month; Team is $29.99/month. Subscriptions are billed monthly through our payment partner. Manage your card and receipts from Billing after you sign in (billing & trial).
When the trial ends without a subscription, you can still sign in and export data, but you cannot create or edit customers, quotes, jobs, or invoices until you upgrade. Data is retained. Upgrade to edit again.
Refunds for accidental post-trial charges: email support within 14 days; see billing & refunds.
Account and data
Verify email when prompted; password reset requires outbound email. Export a ZIP of your account data from Settings → Account. Delete your user when you leave; workspace ownership rules may require transferring ownership first.
Customer CSV export is on Team. Google sign-in links to your Google profile per our privacy policy.
Still stuck? Use the contact form or hello@dusterbook.com.