Last updated: October 26, 2026
Seller: DusterBook — DusterBook subscriptions are billed through Polar (checkout and receipts)
Contact: hello@dusterbook.com
This page explains how DusterBook subscriptions work, what happens when a trial ends, how cancellation and refunds are handled, and how this differs from payments your cleaning business collects from your clients.
Plans and pricing
DusterBook offers Solo and Team monthly subscriptions. Current prices appear on pricing and when you sign up—Solo fits a single owner with limits on customers and quotes per month; Team raises limits, adds recurring jobs, branding, CSV export, and up to ten team seats.
Prices are in US dollars unless checkout shows local currency. Applicable sales tax or VAT may be collected at checkout according to your location.
Free trial
New workspaces receive a 14-day trial on the plan selected at registration unless we state a different promotion in writing. During trial you can use features allowed by that plan, subject to the same limits shown in billing settings.
You may or may not be asked for a card at signup depending on how checkout is set up; read the confirmation screen carefully before you pay.
Read-only after trial
If your trial ends and you have not started a paid subscription, your workspace enters read-only mode:
- You can sign in, view existing customers, quotes, jobs, and invoices, and use export tools available on your plan.
- You cannot create or edit customers, quotes, jobs, or invoices, or invite new team members, until you subscribe.
- We do not delete your workspace data solely because the trial expired. Data may still be subject to eventual deletion policies for abandoned accounts described in our privacy policy.
Upgrading restores full edit access once your subscription is active.
Subscription checkout and receipts
Polar processes payments, issues receipts, and may appear on your card statement alongside DusterBook or DusterBook descriptors. Manage payment methods, download receipts, and cancel renewal from the billing portal linked on billing settings.
Plan changes (Solo ↔ Team) follow in-app flows and any proration shown at checkout.
Cancellation
You may cancel auto-renewal at any time through the billing portal. Access typically continues until the end of the current paid period. We do not guarantee prorated refunds for unused days within a billing cycle unless required by consumer law.
After cancellation, when the paid period ends, the workspace may return to read-only mode similar to post-trial behavior unless you resubscribe.
Refunds
Contact hello@dusterbook.com within 14 days of an accidental charge if you did not intend to subscribe after trial or selected the wrong plan. Include the account email and receipt reference if you have it.
Refunds are granted at our discretion except where mandatory consumer protection laws apply. Card networks handle chargebacks under their rules—contact us first when possible so we can resolve billing mistakes.
We generally do not refund partial months after intentional renewal unless law requires.
Failed payments
If a renewal charge fails, checkout may retry according to its schedule. Persistent failure can move the workspace to read-only or suspended states until payment is updated.
Customer invoice payments (your clients)
DusterBook does not process card or ACH payments on invoices you send to your cleaning clients today. Your subscription payment to us is unrelated to how you collect from homeowners or facilities.
Do not enter end-customer card numbers into DusterBook expecting processing. When we ship online invoice payments in the future, they will be optional add-ons with updated terms.
Plan limits
Each plan has caps on customers, monthly quotes, and team seats. If you hit a cap, you may need to upgrade or remove old records before adding new ones.
Taxes and invoices for your bookkeeping
Polar provides receipts for your subscription. We do not provide tax advice; consult your accountant for deductibility.
Changes to pricing
We may change subscription prices with notice (email or in-app). Existing subscribers may be grandfathered until renewal depending on notice given.
Contact
Billing questions: hello@dusterbook.com or contact. Include workspace owner email and approximate charge date.